Hours of Operation:
Weather permitting: All times are subject to change without notice. Agents acting on behalf of the Association can close any common areas, or recreational facility without notice when acting in the best interest of the Association and for the common safety of residents.
2023 Hours
The Bridgewood Board of Directors would like to extend the pool season for as long as possible this Summer. However, this will not be possible if there are behavioral issues, disregard for the pool rules, and/or unauthorized entry attempts while there is no Pool Monitor on duty.
Opening Day March 24, 2023
Monday – Closed for cleaning
Tuesday – Sunday
OPEN 7 AM – CLOSED – 8 PM
*No Lifeguards Present** **Swim At Your Own Risk**
As of Tuesday, August 29, 2023, there will only be Pool Monitors present on weekends and on the Labor Day Holiday.
*Labor Day Holiday Hours
The Community Pool will be open on Monday, September 4, 2023, 7 am – 8 pm. Pool monitors will be on duty and all patrons must use their access media to enter the pool and sign in with the pool monitor.
Let’s all work together to keep the Bridgewood Community Pool a safe and family-friendly amenity that can remain open during the Summer heat.
Pool Rules
Parents and Guardians – Please discuss the pool rules with all members of your household. Those who violate the pool rules will be asked to leave and pool access privileges may be suspended. Please remind our household that there are several cameras recording the pool area and nightly patrols by the Bexar County Sheriff’s Office.
Access Rules:
Account must have a $0 balance a household can pick between a physical card or Brivo mobile Pass(es), not both. $30 per access card (limit one per household) – OR – $15 per Brivo Mobile Access Pass (limit two per household). Bring Payment (Check or Money Order Only) to Onsite Office at -11102 Liberty Field, San Antonio TX 78254
Absolutely no one is to enter the pool after it is closed. Failure to obey this rule absolves Bridgewood Association, Inc., property and pool management company, and all others from liability and/or responsibility for any injury, loss of property, damage to property, or loss of life, due to a person’s illegal use of this facility. It also subjects the illegal user to criminal prosecution
Authorized Users
Please remember that any agent of the Association can remove unauthorized users from any common area. An authorized user is any resident and their guest that has an active amenity access media in their possession at that time. Access media will be checked frequently to ensure that users of facilities are authorized and those without access media will be escorted off the property. Failure to obey an agent of the Association will result in the notification of law enforcement, and the unauthorized user may face criminal charges, along with possible loss of privileges to use common areas and recreational facilities – this is to protect the right of authorized users and enhance their enjoyment of the facilities.
The Association’s common areas and recreational facilities are intended for and reserved for the exclusive use of authorized members of Bridgewood Association, Inc and their guests or tenants. Authorized members must accompany guest(s) that use common areas, or recreational facilities. Again, users must have their amenity access media in their possession to use any common area or recreational facility. As a general rule, users who use any common area or facility agree that these rules are enforceable by any agent of the Association and law enforcement, failure to obey these rules will also subject the owner of such property, to have their rights of usage suspended, or revoked by the Board of Directors.
All guests must be accompanied by a resident who remains at the pool during the guest’s visit. Each household can host a maximum of up to six ( 6) guests.
Pool Access:
Bridgewood Association, Inc. has two amenity access media options available. Your household can choose between an amenity access card or the Brivo Mobile Pass (Mobile Pass) access system that will provide an access credential on your smartphone to our community swimming pool.
Access Card
How do I obtain an Amenity Access Card?
If your account is current, meaning no balance is owed, then complete the “BRIDGEWOOD ASSOCIATION, INC. Acknowledgment of Community Swimming Pool Rules and Community Swimming Pool, Recreational Facilities, And Common Area Policy on the RealManage Resident Portal at http://www.realmanage.com/residentportal under My Account/My Documents/Forms. Once the form has been completed, return it to our on-site office at 11102 Liberty Field (open from 9 a.m. to 5:30 p.m. Monday through Friday) or email the form to BRIDGEWO@ciramail.com.
If you are renting the property you will need to provide a Relinquishment of Rights or Privileges Form as well
What is the cost of an amenity access card?
The cost for an amenity access card is $30, a maximum 1 per household.
What if I lose my amenity access card?
If an amenity access card is lost or stolen, the former card will be deactivated, and a new card can be issued for $30.
My Amenity Access Card is not working. Who do I contact?
Your amenity access card has a one-year warranty. If your access media does not work and there is no sign of physical damage it may be replaced. If your media does not open the gate to amenity during the hours it is open, please contact RealManage at (866) 473-2573 or email bridgewo@ciramail.com **Please be advised that the pool staff is advised not to allow access to residents with non-working access media.**
Brivo Mobile Pass
How do I obtain a Mobile Pass?
If your account is current, meaning no balance is owed, then complete the “BRIDGEWOOD ASSOCIATION, INC. Acknowledgment of Community Swimming Pool Rules and Community Swimming Pool, Recreational Facilities, And Common Area Policy on the RealManage Resident Portal at http://www.realmanage.com/residentportal under My Account/My Documents/Forms. Once the form has been completed, return it to our on-site office at 11102 Liberty Field or email the form to BRIDGEWO@ciramail.com. If you are renting the property you will need to provide a Relinquishment of Rights or Privileges Form as well.
You will receive your Mobile Pass credentials to activate your pool access via email, within three to five business days, once the following items are completed:
• (HOA) dues are current and no balance is owed.
• “BRIDGEWOOD ASSOCIATION, INC. Acknowledgment of Community Swimming Pool Rules and Community Swimming Pool, Recreational Facilities, And Common Area Policy is appropriately completed and returned.
The email for your Mobile Pass Credentials will come from customercare@brivo.com and the mobile pass link will expire after 72 hours. **Please check your junk/spam folder.** Failure to complete the process before the expiration of the link will require a new submission that will take an additional three (3) business days to complete.
You will need to download the Brivo Mobile Pass app to your smartphone.
What is the cost of a Mobile Pass?
Each credential issued is $15, a maximum of 2 total per household.
How many Mobile Passes may we have?
Maximum of 2 Mobile Pass credentials per household.
Mobile Pass credentials may not be issued to household members under 15 years of age.
Each Mobile Pass credential is only valid on 1 smartphone at a time.
Will I be able to access my mobile pass if I get a new phone?
Yes, if you use the same email address. If you transfer your phone’s data to the new phone, it should transfer the credentials to your Brivo app. If it does not, email us at BRIDGEWO@ciramail.com to reissue your credentials via email.
My Mobile Pass is not working, or I cannot access the Resident Portal. Who do I contact?
Please contact RealManage at BRIDGEWO@ciramail.com or 866-473-2573. **Please be advised that the pool staff is advised not to allow access to residents with non-working access media.**
In accordance with (IAW) the Declaration of Protective Covenants of the Bridgewood Association, Inc., if your account is delinquent, your right to use the recreational common area (ie Pool) will be suspended and you will not be issued an amenity access card. To regain access you may pay off your account balance, please log onto your Resident Portal at http://www.realmanage.com/residentportal or call (866) 473-2573 or mail payment to the address provided on your statement: Bridgewood Association, Inc. C/O RealManage 2633 McKinney Ave #130-502 Dallas, TX 75204-2581 The payment must post to the account before we may restore access to the pool. It is the homeowner’s responsibility to monitor their account and notify us once the payment has been posted.
Liability
All persons using recreational facilities do so at their own risk. The community swimming pool does not have lifeguards on duty. The Association assumes no responsibility for any accident or injury in connection with the use of the facilities or for any loss or damage to the property in connection with the use of those facilities.
Bridgewood Pool Rules and Policies
- No lifeguards on duty. Swim at your own risk.
- Always obey posted rules. Residents are responsible for their guest’s actions. Repeat violations may result in revocation of privileges.
- The pool staff is authorized to refuse entrance to residents without an active amenity access media. Amenity access media will not be given to non-residents.
- Harassment of any kind may result in the suspension of pool access.
- Anyone under the age of fifteen must be accompanied and supervised by a physically capable swimmer who is fifteen years of age or older.
- Prohibited activities include running, diving, or flips of any kind into the pool, use of vulgar/offensive language or gestures, littering, vaping or tobacco use of any kind, food within ten feet of the pool’s edge, cooking or grilling in the pool area, damaging pool furniture or equipment, loud music, throwing of objects (balls, toys, etc.), rough play, (throwing each other, pushing, dunking, and getting on another person’s shoulders, splashing fights, or chicken fights). Always use caution when around the pool area.
- Prohibited items include glass containers, alcoholic beverages, chewing gum, large flotation devices, bikes, skateboards, or motorized vehicles, weapons, pets, or animals of any kind in the pool.
- Proper swimming attire is required. Cut-off or frayed clothing is not allowed.
- People with incontinence issues must wear appropriate incontinence swimwear attire.
- Entering the facility and/or swimming with a communicable disease is prohibited and anyone exhibiting an illness or with an open sore will be required to leave.
- No swimming after designated swimming hours. Anyone caught swimming after hours will be suspended for the remainder of the summer and have trespassing charges filed against him or her.
Violations
Failure to comply with the rules outlined herein or posted at any common area or recreation facility shall be considered sufficient cause for temporary or permanent loss of privileges. In situations involving significant and immediate harm to persons or property in the community, privileges may be suspended immediately and without any prior warning, or written notice. Upon compelling information/evidence, the Board of Directors may call a special meeting to determine if a resident/individual has abused the common areas in such a manner that it may be in the best interest of the community to ban, seek financial reimbursement for damages, issue a no trespass order, or revoke an individual or resident’s privileges either in whole or in part, to parts or all of the Bridgewood common areas, park facilities, or other property owned by the Association.
Relinquishment of Rights or Privileges Form
If you have any questions or need assistance, please contact RealManage at service@realmanage.com or (866)473-2573.